We understand… if you do not love the product as you receive it, not to worry..!

Eligibility

1. Products that are eligible for return can be returned within 10 days of receiving the merchandise.
2. For return the product, you have to generate the
   return request. “The Loom Story” care team must receive and approve your
   return request. Once your request is received and approved, you have to
   repack the product in the original packaging and courier it on yourself
   on the same address printed on the invoice. Your courier charges will
   be credited as points and will be added your next order.
3. We will only accept articles that are returned in
   their original packaging, are unused, unwashed and undamaged with all
   tags still attached. Otherwise we may not accept the returns and send it
   back to the customer.
4. In the unlikely event that your merchandise
   arrives damaged, you should email us a photo of the damaged product with
   the Bar Code. You must email us about any damaged items in your
   shipment within 24 hours of receiving your order.
5. We aim to process all returns within one (1)
   week. If you have any questions about your return, feel free to reach
   out to the “The Loom Story” care team at support@theloomstory.com.
6. All returns are subject to the discretion of “The Loom Story”.

For any other questions or clarifications, please reach out to the “The Loom Story” care team at support@theloomstory.com

Refund Policy

1. Once your return has been authorized, we’d be
   happy to process your refund. However, if you’d like to receive the
   amount back to the same payment mode that you used to place this order,
   we will initiate the refund after we receive the item and it has gone
   through the necessary quality checks.
   The product should be good in condition and also
   should be untagged, unwashed and unused. If we found the product is
   used or untagged or washed we are not responsible for refund the amount.
   If your order is cancelled after your credit
   card has been charged, the said amount will be reversed back in your
   Card Account.
2. For all accepted returns, we will refund your
   money within 7-10 working days, offer store credits or exchange for
   another available size or product, as you prefer.
   Only eligible for the article purchased, not any
   packaging or gift or free items included by us.
3. Please inform our customer care department
   immediately through mail or telephonic service if any articles are
   delivered without tags. Please do not accept a delivery if the packaging
   is not properly sealed or is damaged.

Cancellation policy

1. We are not able to cancel orders once they are
   collected by our delivery partners. If so, the order can be cancelled
   only after receipt of delivery by the customer. For all accepted
   cancellations, we will refund your money within 7-10 working days, offer
   store credits or exchange for another available size or product, as you
   prefer.
2. A request for cancellation of order shall be
   valid and accepted only if they are made within 24 (twenty four) hours
   of making the order on the Site
   For any other questions or clarifications,
   please reach out to the “The Loom Story” Care team at
   support@theloomstory.com.
   .